General terms for campervan rental

These GENERAL TERMS FOR VEHICLE RENTAL (the “General Terms”) govern the contract between CARAVANRENT-ALICANTE S.L. (“CARAVANRENT” or the “Lessor”) and the paying customer (the “Renter”). The Lessor gives the Renter the use of a vehicle (the “Vehicle”) for the period, price and other conditions set out in the rental contract (the “Contract”), which is made and signed at the Lessor’s premises. If a General Term conflicts with a special condition signed by the parties, the special condition prevails. The Renter must keep a copy of the Contract in the Vehicle where it can be seen.

What the contract covers. It is the rental, without a driver, of the campervan and the equipment described in the special conditions, plus any extras the customer reserved, for private transport of passengers, pets and luggage, and for sleeping, camping and cooking, always in line with these General Terms.

Rental period, handover, return and extension. The minimum rental is 2 days (48 hours). The maximum is set in the Contract. Each rental day is 24 hours. CARAVANRENT allows a 60-minute grace period from the check-in time in the Contract. After that, the Lessor may charge the daily rate under the current general tariff until the Vehicle is returned, plus mileage, damage and a penalty for the loss caused, for every day from the agreed check-in until the Vehicle is recovered and made ready again. If the Vehicle is abandoned, a recovery fee and all recovery costs are added. Returning the Vehicle early does not refund any part of the price: it is treated as the Renter ending the Contract. If the Renter breaks any general or special condition, the Lessor may take the Vehicle back at any time and claim damages. For operational reasons the Lessor may replace the Vehicle with a similar one, after telling the Renter. Handover and return take place at the CARAVANRENT premises where the Contract was signed, on the times set in the special conditions. If the Vehicle is not returned or is abandoned, the Renter pays the recovery fee, recovery costs and the rental days still due under the current tariff, from the agreed check-in until the Vehicle is recovered and prepared.

2.1. Extending the contract. The Renter must ask for an extension by phone or in person before the rental ends. The minimum extension is 1 day (24 hours), subject to the special conditions, the Vehicle and availability. A longer period needs the Lessor’s express permission in advance, and the extra deposit must be paid at once. The extension is charged at the current general tariff on the website, at the premises or by any other means the Lessor uses. The price at the start of the Contract never applies to an extension. The Lessor may refuse an extension for operational reasons. Using the Vehicle after the rental or the extension has ended is unauthorised use under clause 11, and a report may be filed for misappropriation. Handover or return outside office hours carries a compulsory surcharge.

2.2. Time needed for handover and return. Because many items must be checked, the customer should arrive with enough time. The check can take about 1.5 hours. Otherwise the Renter is responsible for anything that was not checked.

Drivers. The Renter and any extra drivers must be at least 25 years old and have held a licence for at least 2 years. A European ID or passport and a driving licence are required, both valid for the whole rental, physical, readable, in good condition and accepted by law. Licences from the EU and the EEA (Iceland, Liechtenstein and Norway) are valid in Spain. Licences from other countries are accepted only if they meet article 21 of the Spanish General Drivers Regulation: the licence is valid, the holder meets the Spanish age for the equivalent licence, and no more than six months have passed since the holder took up normal residence in Spain. In other cases an international permit must be shown together with the valid national licence. Check the Spanish traffic authority (DGT): valid licences for driving in Spain, or the consulate of the country that issued the licence. The customer is responsible for checking that the licence is valid in Spain. Official digital licences in official apps are accepted. Photos and copies are not.

Looking after the vehicle. The Renter receives the Vehicle, equipment and accessories in good condition and must keep them that way. No interior or exterior change is allowed. Any change, the cost of putting it back, and any damage are charged to the Renter. Workshop repairs or spare parts need the Lessor’s prior written consent. No repair is reimbursed unless the Lessor has accepted the quote and the workshop in advance. Without that written consent, the Renter pays the workshop and the parts.

Vehicle markings. The Renter must keep CARAVANRENT stickers, number-plate holders and lettering on the Vehicle so it can be identified. Removing them means a charge to replace them, plus any fine. Some local rules also require the rental document to be shown in a visible place at all times. If it is not, the Renter pays the fine and the administration fee in clause 12.

Items left behind. The Renter must empty the Vehicle of personal belongings. The Lessor is not responsible for anything found in the Vehicle. An item can be sent to the Renter if they ask in writing at caravanrentalicante@gmail.com. The Renter pays a handling fee plus the shipping cost.

Breakdown or accident outside the agreed rental. Once the contract between the Renter and the Lessor has ended, the Renter pays 100% of repairs and costs to the Vehicle.

Prices. Prices follow the current general tariff, available to the public at the premises, on CARAVANRENT websites or by other means the Lessor chooses. The Renter states that they know that tariff before signing, including the vehicle type and the kind of contract. All prices are in euros (€). The fuel price is set when the Contract is signed, because it changes and cannot be fixed in these General Terms.

Cover. The Lessor provides a basic insurance (CDW), compulsory and voluntary third-party liability up to €50,000,000, personal accident cover and legal protection. €600 is blocked on the Renter’s credit card as a pre-authorisation for the excess and possible damage. If the Vehicle is returned in the same condition, the blocked amount is released.

9.1. What the cover does not include, and the related charges. Cover does not include structural parts, the underside, interior equipment (furniture, systems, water pump, fridge and so on), exterior equipment, or accessories (keys, chains, chairs and so on). This list is only a guide. Cover also does not include damage from war, natural disasters (hail, storms and the like), terrorism, riot or civil unrest, action by the security forces, the Renter’s negligence, abandonment, an accident or the Vehicle being stopped because of a crime or offence committed with it, or anything in clauses 10.1 and 11. Those costs are for the Renter. Cover never includes personal belongings left, stored or carried in the Vehicle. Deposit. Whatever cover is taken, an amount is blocked on the card as security for the Renter’s duties to CARAVANRENT and for any liability during the rental that the Renter must bear. If there is no incident with the rental or the Vehicle, the pre-authorised amount is released when the contract ends.

Accident, crime or vandalism (see 10.1). The Renter must: A. Report it to the police at once. B. Fill in the official accident form kept in the Vehicle, with at least the registration number, the name and address of the other party, the insurer and, if possible, the policy number. C. Describe the accident briefly and accurately and note witnesses. D. Not admit fault. E. Not leave the Vehicle without protecting it, locked and not blocking traffic. F. Tell CARAVANRENT at once on the emergency number +34 607 223 726. The Lessor charges a fee to handle each accident report. After an accident or a crime the Lessor does not have to provide another vehicle, and the contract is treated as ended. The Renter pays every cost due under the Contract. The Lessor may offer another vehicle at the prices then in force. CARAVANRENT is not responsible for goods carried in the Vehicle, or for damage resulting from driving or from an accident during the rental.

10.1. Examples of crime or vandalism against the Vehicle. Theft or fire of the Vehicle. Theft of outside or inside parts such as wheels, tyres or seats. Break-in damage to glass or bodywork. Vandalism. The list is only an example and is not complete.

Unauthorised use. The Renter must use the Vehicle carefully, follow the traffic rules and avoid anything that could damage the Vehicle or third parties. Breaking this clause is unauthorised use. Nobody except the people authorised in the Contract may drive. The Renter pays the unauthorised-use charge and is fully liable for damage to the Vehicle or to third parties. The amount is taken from the Renter’s credit card, and the Renter agrees to that. Signing the Contract means accepting the general and special terms. Unauthorised use includes, for example: races and competitions; driving without a licence or without the Lessor’s permission; lending the Vehicle to someone else; pushing or towing another vehicle; driving where public traffic is not allowed, such as beaches or race tracks; driving on roads that can damage the underside or sump; ignoring warning lights the Renter says they understand by signing; carrying furniture beyond ordinary leisure use; carrying people or goods for payment (using the Vehicle as an illegal taxi); subletting; carrying more people or luggage than allowed; luggage on the roof (a roof rack is not allowed); leaving objects in sight; driving while tired, ill, or under alcohol, medicine or drugs; reckless driving; breaking traffic rules; a driver who is not named as renter or extra driver; driving outside the area in clause 15; use after the rental has ended; no child seat for a child under 12 or shorter than 135 cm; smoking inside the Vehicle is forbidden.

Fines. The Renter pays fines during the rental and must tell the Lessor about any fine on the Vehicle or the driver. Wild camping outside an authorised place is the Renter’s responsibility, not the Lessor’s. Grey and black water must be emptied only where the rules allow. The Lessor is not responsible for fines for emptying them elsewhere. The Lessor always charges an administration fee for telling the Renter about a fine. Fines are not included in any cover. If the authorities keep the Vehicle because of something the Renter did or failed to do, the Renter pays every cost and the Lessor’s loss of income.

Joint liability. The Renter and any extra drivers are jointly liable for every duty in the Contract and for the law that applies to it.

Fuel. Full to full. The Lessor hands the Vehicle over with a full tank, and the Renter returns it full. If it is not full at handover, the Renter must say so when collecting it. If they do not, they cannot complain later. If the Renter returns it short, they pay a refuelling fee plus the missing litres up to a full tank.

Where you may drive. Only in Spain, the European Union, Andorra and Gibraltar, except Bulgaria, Romania, Albania and the United Kingdom. For a border crossing the Renter may buy the INTERNATIONAL supplement (INT) so that the Renter, passengers and the Vehicle are covered, provided use is normal and legal. INT is optional and can be bought only with OK PREMIUM COVER VAN. The Renter must know and obtain whatever is required to drive outside Spain. The Vehicle may not be shipped or carried on another means of transport unless the Lessor agrees in writing. Some vehicles have trackers. Leaving the allowed area is a breach: the Lessor may charge damages, end the Contract at once and take legal action. The fee is in the attached schedule.

Mileage. 500 km per day is included, with a maximum of 5,000 km per contract. Extra kilometres, or use after the Contract has ended, are charged.

Cleaning. Every vehicle has a cleaning kit. If it is not returned as it was given, the Renter pays for the items at their value. The Vehicle is handed over clean and disinfected. If it comes back with rubbish, sand, mud or other waste, with the waste-water tank not empty, the chemical toilet not empty, dirty kitchenware, or the fridge still on or with food inside, an extra penalty is charged. The amount is in the attached schedule.

Extras. The Lessor offers extras at the prices in the attached schedule. The Renter pays if a rented extra that is not part of the basic equipment is broken, burned or stolen. Extras can include chairs, tables, kitchenware, a fridge and so on. The list is only an example.

Gas. The Vehicle is handed over with a gas bottle. The bottle is included in the rental price. If it needs refilling, it can be exchanged at petrol stations.

Payment. Every service is paid in advance by credit card (VISA, MASTERCARD or AMEX), debit card or cash at the premises. A deposit is pre-authorised as set in clauses 9 and 9.2. Online bookings can be paid only with the cards named above. The deposit and the excess are taken only on the credit card given by the Renter or by the extra driver who signs the Contract. If there is no incident, the bank is told to release the excess and the deposit automatically when the contract is closed.

21. Tax. Prices in the tariff include VAT. The Lessor is not responsible for any other tax a state, regional or local authority may set during the Contract.

22. Law and courts. Spanish national law applies. The parties submit to the transport arbitration boards and to the courts for anything arising from this Contract, except consumer matters, which follow their own rules.

22.1. Under the EU regulation on online consumer dispute resolution (Regulation (EU) No 524/2013), the EU online dispute platform must be mentioned. That also applies if a party does not want to use that procedure.

23. Cancellation. Cancellations must be in writing to caravanrentalicante@gmail.com, with the booking number in the subject. Non-refundable rates are not refunded except for force majeure that is properly proved (natural disaster, war, attack, or the death or serious illness of the Renter, their parents, siblings or children), by the website, email or post.

24. Customer service and complaints. Suggestions can be sent to caravanrentalicante@gmail.com. Official complaint forms are available at the premises and will be given when asked for.

Framework agreement. These terms are a framework contract. They apply to every rental the same renter makes with CARAVANRENT.

Translation. The Renter may ask for a copy in an official language. At the premises we say which languages we have at that time. If a translation and the Spanish text disagree, the Spanish text decides.

Privacy. Under the GDPR (Regulation (EU) 2016/679), personal data collected here are added to files owned by CARAVANRENT-ALICANTE S.L. and are used to handle the contract and everything related to it. If you give us someone else’s data, you confirm that you have their consent and that you told them about this policy. Commercial messages: the Renter may expressly agree that data in the Contract can be used to send operational and commercial information, by email or otherwise, and for opinion studies about products and services of CARAVANRENT-ALICANTE S.L., companies in OK Group, or partners in leisure, insurance, finance and motor vehicles. The privacy policy on the website has more detail. The person concerned may ask for access, correction, restriction, deletion or objection by writing, with a copy of their ID, to the address already given or to caravanrentalicante@gmail.com. Signing the Contract means the Renter accepts the general and specific conditions in it.